Login Problems

Forgotten your Password?

Use the ‘Forgotten password?’ link in the login box.

Enter your username and you’ll receive an email with a link to a page where you can reset your password. You'll need to remember the answer to the security question you provided during registration.

If the email address is no longer valid or you don’t remember the answer to the security question, you can always contact us by phone.

Forgotten your Username?

Use the ‘Forgotten username?’ link in the login box. You’ll need to enter the email address you used to register your account. If the email address you have registered is no longer valid, you can always contact us by phone.

Your account is Blocked

There are a few reasons why your account could be blocked. You might have tried logging in to your account with the wrong details or even requested to suspend your account through our self-exclusion service.

We might also need to see some documents to verify your account.

The best thing to do is to contact us, so we can try to help you regain access to your account.